Front-Desk Associate

Muntinlupa City

Full-Time

Site

Reception & Welcome: Greet and assist patients and visitors; provide directions and initial guidance.
Information & Assistance: Respond to inquiries regarding hospital services, schedules, and procedures.
Navigation & Escort Services: Guide patients to appropriate departments; assist elderly, PWDs, and patients with limited mobility.
Queue & Crowd Management: Maintain orderly flow in registration and service areas; implement crowd control during peak periods.
Patient Support Services: Assist with admissions, discharge, and internal transport; ensure patient safety and comfort.
Complaint Handling & Service Recovery: Receive, document, and escalate concerns; support resolution to maintain satisfaction.
Coordination & Communication: Liaise between patients, visitors, and hospital units; communicate urgent requests or incidents promptly.
Safety, Security & Compliance: Adhere to hospital policies, safety protocols, and confidentiality requirements.
Documentation & Reporting: Maintain accurate logs; provide regular performance and service reports.
Professionalism & Standards: Demonstrate empathy, professionalism, and patient-focused service; participate in ongoing training.

Female;
Height must be 5'5" and above
Bachelor’s degree in any course
Experience in customer service, front desk, healthcare support, or call center is an advantage
Strong communication and interpersonal skills
Excellent listening and problem-solving abilities
Comfortable interacting with patients and handling sensitive information confidentially
Proficient in Microsoft Office, email, and data entry systems
Ability to multitask and manage appointments, inquiries, and records accurately
Detail-oriented with good organizational skills
Willing to work on shifting schedules, weekends, or holidays if required
Professional appearance and positive attitude