Front-Desk Team Leader

Muntinlupa City

Full-Time

Site

Job Description

Supervise daily front desk operations and ensure smooth workflow
Lead, train, and support front desk staff
Monitor staff performance and provide coaching when needed
Ensure excellent guest service and handle guest concerns professionally
Assist with guest check-in, check-out, and reservations when necessary
Coordinate with housekeeping and other departments for guest requests
Maintain accurate records, reports, and front office documentation
Ensure compliance with company policies, procedures, and service standards
Manage scheduling and shift assignments of front desk staff
Resolve operational issues and escalate concerns when required
Monitor cleanliness and organization of the reception area
Handle cash transactions and billing procedures accurately
Support achievement of customer satisfaction and operational goals
Maintain a professional and welcoming atmosphere at the front desk

Qualifications

Female;
Height must be 5'5" or above
Bachelor’s degree in hospitality management, Business Administration, or related field preferred
Proven experience at the front desk, customer service, or hotel/reception operations
Leadership or supervisory experience is an advantage
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Ability to handle guest concerns professionally and calmly
Knowledge of reservation systems, MS Office, and front office procedures
Organized, detail-oriented, and able to multitask
Flexible with shifting schedules, weekends, and holidays
Professional attitude with strong customer service focus

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